Support

Questions, bug reports, or feedback about VR Player? Email us:

Before you write

Include your phone model and Android version.
For playback problems, mention the video format (for example MP4/H.264, MKV/HEVC) and whether it is a local file, a network stream, or a browser stream.
For VR problems, mention your headset/viewer and the VR format you selected (SBS, 180, 360, and so on).

Common questions

Does VR Player need an account? No. There is no sign-up and no cloud account.

Why is a video locked after two minutes in VR? Free users can preview VR playback for two minutes per video, then unlock the full video by watching a short rewarded ad, or remove ads and limits permanently with the one-time Premium purchase.

Can it play protected (DRM) streams? No. DRM bypass and protected-stream extraction are not supported. VR Player is intended for media you own or are authorized to access.