Support

Questions, bug reports, or feedback about VR Player? Email us:

Before you write

Include your phone model and Android version.
For playback problems, mention the video format (for example MP4/H.264, MKV/HEVC) and whether it is a local file, a network stream, a Jellyfin item, or a browser stream.
For VR problems, mention your headset/viewer and the VR format you selected (SBS, 180, 360, and so on).

Common questions

Does VR Player need an account? No Ellipse account is required. If you choose to connect to Jellyfin or sign in to a website, you use the account for that server or website.

Why is a video locked after two minutes in VR? Free users can preview VR playback for two minutes per video, then unlock the full video by watching a short rewarded ad, or remove ads and limits permanently with the one-time Premium purchase.

Can it play protected (DRM) streams? No. DRM bypass and protected-stream extraction are not supported. VR Player is intended for media you own or are authorized to access.

How do I fix a Jellyfin connection? Confirm that the server address is reachable from your phone and includes the correct http:// or https:// scheme and port. HTTPS is recommended. Signing out removes the saved connection and access token from VR Player; the Jellyfin server operator controls server-side account data and logs.

How do watch parties work? Put both devices on the same private Wi-Fi network. The host chooses More tools → Watch together and shares the displayed six-digit code. Every device plays its own copy of the media; only encrypted playback state and the title are exchanged, with no relay server.

How do I send or delete a crash report? Open Settings → Manage → Crash reports. You can inspect, copy, send, or delete the locally stored report. VR Player never uploads it automatically.